Branch Hub

The official Post Office® app for Postmasters, Branch Managers, supervisors, assistants and clerks in the UK, Branch Hub is the go-to place for quick and easy access to help you run your business.

Here are some highlights of the features you can access via the app:

Performance data

- Full control over which data staff can see across your branch or branches
- Get updates on how your branch or branches are performing on sales and operations, for example:

View weekly remuneration by product group
View weekly Mails sales by volume, value and penetration rate
View weekly customer sessions and transaction volumes
View sales and penetration by staff member
View monthly operational performance data

Ordering

- Create new stock and coin orders
- View and amend current stock and coin orders
- View planned orders
- Order PPE and signage equipment

Help and Support

- Find help from the hundreds of knowledge articles including training guides, tutorials and support material
- Raise IT support requests for any in-branch issues, such as problems with printing
- Track your IT support issues and ask for updates
- Live chat with support agents or use our virtual agent to get help

Messaging

- Receive operational branch messages and notifications

Others

- Send feedback or raise formal complaints
- See what's new on Branch Hub

In addition to all this the mobile app offers greater flexibility:

- Use on the go, anytime anywhere
- Simplified and intuitive navigation
- Get alerts for updates with push notifications

Recent changes:
In this release, we've updated some of the core navigation on Branch Hub to encompass newly released features on Branch Hub, as well addressing some bugs in ServiceNow's previous versions to bring the app experience and functionality in line with its Vancouver (v.16) release. This latest version also includes a number of other minor bug fixes and performance improvements, such as notification count and display.