Buzz: Secure Medical Messenger

Skyscape’s Buzz is a HIPAA-secure platform for care team collaboration and patient communication, offering rich capabilities like video conferencing, private calls, real-time chats, dictation, audio/video, images, and report sharing.

Buzz is intuitive and easy to use. Complying with HIPAA rules and regulations doesn't need to be burdensome and Buzz proves it with its time-saving features. Your patient’s data is private and accessible to only authorized users. Whether consulting with another healthcare provider or the patient you will never need to worry about security. And the best part is that the seamless collaboration between healthcare participants improves patient care as well as patient satisfaction.

Buzz provides in-context integration within conversations to get Lightning™ fast answers via Skyscape's comprehensive portfolio of gold-standard medical information trusted by over 1 million healthcare professionals.

Buzz has a strong track record in medical clinics & hospitals as well as home health, physical therapy, and other agencies handling the transition of care. Customer case studies show improvements in patient experience, enhanced provider satisfaction, as well as a reduction in hospital readmission rates.

Providers can communicate with patients and their families using secure texting and email channels.

Here are some of the features better described by our customers in their own words!

* Telehealth to the forefront *
“We rely on Buzz Video for our telehealth needs as it’s easy to use, requires no app download by the patient and is HIPAA-secure” – VP, Clinical Operations, Home Health & Hospice Agency

* Protect your Cell phones numbers with versatile Caller ID *
“Now with Buzz, I can make my calls and know that the patient won’t get my personal number.” – App Store Review

* Team Collaboration *
“Buzz allows for seamless collaboration and communication between healthcare professionals with all common methods (audio, video, pics, etc.) of desired content” – App Store Review

* Ease of use *
“User interface is very simple yet elegant with great performance and speed” – App Store Review

Features that you will find useful in your daily workflow:
- Make telehealth calls using Buzz Video (patients don't require any downloads!)
- Send and receive secure text messages
- Mark message for priority viewing
- Get your unique Buzz Phone number
- Select your Caller ID (e.g. clinic, office) when calling patients
- Create groups/teams to collaborate with
- Send and receive dictations
- Manage your organization’s users easily
- Send and receive attachments. Preview attachments within Buzz before saving
- Search messages to find the information you are looking for
- View delivery confirmation. ‘Nudge’ users who have not viewed the message
- Edit message to fix those pesky typos.
- Share previous messages in group conversations with newly added group members (especially useful for new team members or colleagues in patient-centric communication)
- Delete messages sent in error
- Create message threads and view them to improve the clarity of conversations
- View, Annotate, Sign reports, Adobe PDF as well as Microsoft Office documents with BuzzFlow™
- Send Location-based messages via Geofencing features
- Explore Clinics, pharmacies, urgent care, and more via in-line mapping functions
- Customized Linking to Practice EHR through chatbot and API interfaces

Recent changes:
Organization Management: Admins can now auto-add and link new groups for easier management and consistency.
Priority Messages: Priority notifications are listed separately for quick action.
BuzzMeIn: Easy web login via mobile authorization
Mistyped Mentions: Get notified of typos in @mentions to ensure correct recipient notification
Hide User Event: Hide meta-messages to focus on participant conversations
Associate User: Introduce limited, managed account access for better collaboration in Buzz