CDK Modern Retail CRM

CDK Modern Retail CRM is a fully portable, interactive Customer Relationship and Dealership Management toolset available on a mobile tablet. This allows dealership sales staff to complete much of the process via a mobile device – at any time, from anywhere, without ever accessing sales tools through a traditional PC

The CDK Modern Retail CRM App provides access to all CRM sales functionality to log prospects, search inventory, quote customers, track test drives, and follow up. CDK Modern Retail CRM provides ability to manage showroom, phone and internet leads no matter their location, and respond using phone, email or text tools to capitalize on every business opportunity. Real-time integration features with the in-store CRM ensures up-to-date data is available to authorized users at all times. These features include:

· Search engine of customers and prospects.
· Vehicle VIN scanner to instantly upload trade information.
· Full vehicle walk-around to note damage with text, picture or video
· Dual-sided drivers license scanner.
· My Day page feature to keep track of contact info of potential customers.
· Organizer page to consolidate calendar dates, phone numbers, and email addresses.
· Vehicle Inventory search engine to find the desired vehicle through the dealership’s inventory.
· Detailed vehicle descriptions and photos
· Two-way text messaging platform to communicate with car shoppers
· Sales Process management with Real-Time quoting tools
· Mapping of the test drive
· Fully Secured Credit application
· Digital Documentation

Recent changes:
NEW
- Dealership name included with vehicle on Inventory page
- Find Settings on the main menu now
- Virtual Lot replaced with Vehicles of Interest
- Audit Trail added to existing customer license scan

FIXED
- Private appointments do not display in app
- Organizer date range kept after completing activity
- Vehicles show mileage measured in kilometres for Canada