Cognisent 2.0
Icon Cognisent 2.0

Cognisent 2.0

by VA TAS LLC

A secure platform to view, clear escalation and archive from your call center

App NameCognisent 2.0
DeveloperVA TAS LLC
CategoryBusiness
Download Size45 MB
Latest Version138.0
Average Rating3.65
Rating Count17
Google PlayDownload
AppBrainDownload Cognisent 2.0 Android app
Screenshot Cognisent 2.0
Screenshot Cognisent 2.0
New message push with customizable alert modes.
• Protocol based escalation for follow-up of unread messages.
• Secure chat functionality amongst your team members
• Set Reminders for any follow-up tasks
• Forward any message to someone else.
• Return or return/record calls from the app and mask your number on caller ID.
• Comments and callbacks logged with the time and duration of the call.
• Messages reside on our secure datacenter with user name and password protection.
• Use biometrics for authentication
• Complete documentation from message origination to call back.
• All message data is saved and available on the secure customer Web Portal.
• Contact your dedicated Customer Service within the app.

Recent changes:
Bug fixes and Improvements.

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