Contlo Helpdesk
by Contlo
AI Native omni-channel ecommerce helpdesk
| App Name | Contlo Helpdesk |
|---|---|
| Developer | Contlo |
| Category | Communication |
| Download Size | 24 MB |
| Latest Version | 1.1.0 |
| Average Rating | 0.00 |
| Rating Count | 0 |
| Google Play | Download |
| AppBrain | Download Contlo Helpdesk Android app |
With Contlo Helpdesk, provide top-notch service to your customers from anywhere at anytime.
Omni-channel helpdesk
• Route all your support tickets from Email, Whatsapp, Instagram, Facebook and Live chat directly to your helpdesk.
Automated ticket assignment
• Assign conversations to your agents as per their availability with smart fallbacks to ensure no conversation takes a back seat.
Reduce waiting time for your customers
• Provide the best customer experience by configuring quick replies across channels. Respond to messages instantly via our notifications.
Prioritize your customer
• Conversational Tags can be created, for tagging conversation as per the requirement to avoid confusion and ensure speedy actions.
Equip your agents to provide quick and well-rounded service
• Use multiple filters to filter out conversations appropriately.
• Use the Profile and Orders Section to make well informed responses.
Recent changes:
• Enhanced the performance of the app
• Added functionality to reply to emails
• Smoother experience in the profile tabs
Omni-channel helpdesk
• Route all your support tickets from Email, Whatsapp, Instagram, Facebook and Live chat directly to your helpdesk.
Automated ticket assignment
• Assign conversations to your agents as per their availability with smart fallbacks to ensure no conversation takes a back seat.
Reduce waiting time for your customers
• Provide the best customer experience by configuring quick replies across channels. Respond to messages instantly via our notifications.
Prioritize your customer
• Conversational Tags can be created, for tagging conversation as per the requirement to avoid confusion and ensure speedy actions.
Equip your agents to provide quick and well-rounded service
• Use multiple filters to filter out conversations appropriately.
• Use the Profile and Orders Section to make well informed responses.
Recent changes:
• Enhanced the performance of the app
• Added functionality to reply to emails
• Smoother experience in the profile tabs
