ECI MobileTech

MobileTech gives your technicians the ability to get service call information, manage service activities, and input data while out in the field. With a real-time connection to e-automate, MobileTech reduces office staff workloads, increases accuracy and improves inventory management.

MobileTech features include:

• Empower techs to manage their own calls and inventory.

• Quickly view parts availability from all warehouses, including technician car stock.

• Real-time GPS monitoring.

• View technician activity through the dispatch console.

• Perform tech-to-tech parts transfers.

• Add file attachments to service calls.

• Capture and store signatures.

• Easily search calls by status, tech, customer, or equipment.

• Individual and group tech-to-tech chat for faster service completion time.

Recent changes:
- Technicians who have permission may now exchange non-metered serialized equipment
- Technicians can now add remarks when using the ‘Request Parts’ feature
- Bug Fixes