Enterprise Service Management
Icon Enterprise Service Management

Enterprise Service Management

by Micro Focus Software Inc.

This ESM app is the mobile version of OpenText Service Management Automation.

App NameEnterprise Service Management
DeveloperMicro Focus Software Inc.
CategoryBusiness
Latest Version
Average Rating4.36
Rating Count207
Google PlayDownload
AppBrainDownload Enterprise Service Management Android app
Screenshot Enterprise Service Management
Screenshot Enterprise Service Management
Screenshot Enterprise Service Management
Screenshot Enterprise Service Management
The Enterprise Service Management (ESM) mobile app is the mobile version of Service Management Automation.





Via Service Portal mode, end-users can:



Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants




Via agent mode, agent users can:



Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location




For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes



https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes





IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.

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