Infobip Conversations

Infobip Conversations app is an intuitive and scalable mobile cloud contact center solution suitable for remote work, part-time support, and after-hour scenarios.

*****
Improved Employee and Customer Experience

Conversations app provides your agents with all the features they need to deliver memorable customer experience across touchpoints, enabling them to engage with customers in real-time cross-channel communication directly from their smartphones.

*****
Greater Workforce Flexibility and Agility

The app is designed to give your workforce much-needed flexibility and agility, not offered by traditional call centers and desktops. It will empower your agents to manage customer inquiries from their phones and enable sales and field support to provide customer service on the go.

*****
Seamless Interaction at Your Fingertips

- Message your customers from anywhere – home, office, or in-store
- Use voice and video calls to get even closer to your customers
- Optimize working hours flexibility
- Easily access agent conversation lists
- Receive push notification for incoming messages
- Sync conversation history with the web portal
- Change conversation status and agent availability
- No additional agent license is needed

*****
App Features

- Real-time multi-channel messaging in the native smartphone environment
- My Work web interface overview with quick access to agent conversation lists
- Chat-like user experience for messaging with end-users
- WhatsApp templates as easy conversation starters
- Ability to display and send all types of multimedia
- Location sharing

More features are coming soon, so stay tuned!

To learn more about Conversations, Infobip’s digital-first cloud contact center solution, go to www.infobip.com.

Recent changes:
We improved My Work section, call wrapup time handling, direct messages in social channels, and did several bug fixes.