JCB Operator App

The JCB Operator App allows machinery operators to complete a machine check electronically. This easy to use app replaces the traditional paper based machine check sheets which can be damaged, lost or even unreadable. The app will load the correct check list which is determined by the machine serial number/VIN/QR code ready for the operator to complete. The operator can add comments and upload photos to give further detail on a failed check. All checks are then stored in the JCB Customer Portal online at the point of completion; ensuring quick response times if a machine has failed a check. The JCB Operator App can be also used offline which means the check will then be submitted to the JCB Customer Portal once connected to WIFI or mobile data.


Key features:

• Simple, intuitive navigation
• Paper free machine check process, all electronic
• Machine check type determined by serial number/VIN or QR code
• Ability to scan QR or VIN code for ease of use
• Checks can be tailored to industry and or machine type
• Photos and comments can be added to the check
• Check can be completed on non-JCB machines
• Real-time check submission upon completion*
• Both passed and failed checks are stored on the JCB Customer Portal for future reference
• Failed checks appear as an alert in the JCB Customer Portal
• Each operator can create their own account
• Access to quick start guides for machine operation

*if using offline; this will submit once connected to WIFI or mobile data

How to use:

• Log into the app using your username
• Either scan VIN/QR code or type in the machine serial number
• Select to start check
• Complete check ensuring to add comments and photos where applicable
• Submit completed check
• Access quick start guides if required

Recent changes:
Map view added to home screen to enable easier location of machines.

Improved view for support cases.

View all available documents associated with a machine, their uploaded and expiry dates, and their expiry status.