nora - Emergency Call App

nora is the official emergency call app of the German federal states.

nora is free of charge and connects you directly with the responsible emergency control centres of the police or the fire rescue service – just like calling 110 or 112.

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Fast, easy, secure. And anywhere in Germany.

Visit nora-notruf.de for detailed step-by-step instructions and video instructions in German sign language.

Who is nora intended for?

Anyone who needs rapid assistance in an emergency situation anywhere in Germany can use the emergency call app.

What does nora offer?

Location determination

The app uses the geolocation function of your mobile device to determine the location of the emergency and automatically sends this to the responsible emergency control centre.

This is why nora is useful for example when you don’t know exactly where you are.

Emergency call without speech

nora makes it possible for people to make an emergency call themselves even if they can’t call the emergency numbers.

This makes the emergency call app equivalent to voice emergency calling for people with hearing or speech impairments.

Silent emergency call

nora can also be used in situations in which the emergency call needs to remain unnoticed.

For this, the app comes with a silent emergency call function for threatening situations.

Chat-based communication

nora lets you communicate with the emergency control centre via a text-based chat. However, the control centre will also send help even if you don’t use the chat.

First steps with nora
Before you can use nora to make an emergency call, you first need to register.

For this registration, we send an SMS with a confirmation code to your mobile phone number. Currently, you also have to identify yourself using the POSTIDENT services in order to complete your registration.

We recommend that you download the app right now and register right after installing. This way you can ensure that the app is ready for use in an emergency situation.

Once you have registered, you can also store personal information directly in the app – such as your age, any health conditions or disabilities. This can enable responders to optimally prepare for your emergency.

Emergency call sequence

In an emergency, nora lets you send an emergency call with just a few steps.

Emergency location

For each emergency, your location is determined using your mobile device and transmitted to the responsible emergency control centre along with your emergency call. You can manually change the emergency location if the device did not identify this correctly, or if the emergency happened elsewhere.

Nature of emergency

nora lets you contact both the police and the fire and rescue service. The types of responder you need are determined using a chain of no more than five questions, which you answer by tapping the best option.

Chat

Once the emergency call is sent, you are connected via the chat function directly to a call handler of the emergency control centre. This lets you provide additional information about the emergency or ask questions. Also, the emergency control centre can use the chat to ask follow-up questions to understand the nature of your emergency situation even better. However, responders are also dispatched even if you don’t use the chat.

More information?

Visit nora-notruf.de for detailed step-by-step instructions and video instructions in German sign language.

If you have questions or feedback, just send us an email at [email protected].

Recent changes:
- Continuous location determination: The current device location is regularly transmitted to the control centre even after the emergency call has been sent. This way help always arrives at the right place, even if you have to leave the emergency scene.
- Improved manual address selection: Nearby locations are now displayed first in the list of matching address suggestions.
- Redesigned registration process: Introduction of verification mechanisms to prevent misuse of the emergency call app.